CIE FAQ Center
China ⇄ Philippines Import & Export Services
General
What services does CIE provide?
CIE provides sourcing, purchasing, shipping, customs clearance, and logistics support between China and the Philippines.
Who can use CIE?
Importers, exporters, wholesalers, retailers, and e-commerce sellers can all use our platform.
Purchasing & Suppliers
Can you help find suppliers in China?
Yes. We can identify suitable manufacturers and trading companies based on your product requirements.
Can I order samples?
Yes. Sample orders are available before placing large-volume orders.
Shipping & Logistics
How long does shipping take?
Air Freight: 3-7 days
Sea Freight: 15-35 days
Express Delivery: 2-5 days
Can I track my shipment?
Yes. Real-time shipment tracking is available through your CIE dashboard.
Customs Clearance
What documents are required?
Commercial Invoice, Packing List, Bill of Lading/Air Waybill, and any permits required for specific products.
Does CIE assist with customs clearance?
Yes. We provide customs documentation and clearance support for both imports and exports.
Payments
Which payment methods are accepted?
Bank transfer, online payment gateway, and corporate account payments.
What currencies are supported?
USD, CNY, and PHP are supported.